1. When is a product available? 

Whether product is available or not, information about lead-time would be mentioned on the 
product page. Not all collections would be available, some of the pieces may be on waiting list. 
And some configurations/colors may be available whereas some other may not. 

2. What is the delivery time ?

 Upon confirmation of order, L’Epée 1839 will revert to you about the delivery timing as it could 
vary depending on the destination and the type of piece. 

3. Are there any shipping costs ? 

There are no shipping costs in regard of the transportation to the destination. However, as 
written in our sale conditions, buyer must bear any additional costs (such as VAT or importation 
taxes) regarding importation of the piece. 

4. Transportation and insurance 

Special door-to-door transportation will be organized by our trustful carrier in order to avoid 
any risk of damage. The good will be also insured from our door to your door. 

5. VAT 

VAT is not included into the retail price. As the company is located in Switzerland, VAT will be 
automatically added to the total amount on the invoice for shipments within Switzerland. 
For shipment outside of Switzerland, no VAT will be added to the invoice but keep in mind that 
you will have to pay additional taxes as per your country once the good is delivered. 

6. Customs duties, local taxes and other costs 

No additional customs duties, local taxes nor other costs are included into the retail price. For 
shipments outside of Switzerland, some of these costs may be involved on site. 
Please check out the sale conditions for more details. 

7. Is my payment secure ? 

We guarantee an entirely secure payment, using the most advanced payment solutions. 

8. How can I pay ? 

The authorized payment methods are : 
- Credit/debit cards : Visa, Mastercard, American Express 
- PayPal 

9. Who can I contact for any further information ? 

You can contact us per email ecommerce@swiza.ch or by phone +41 421 94 00 for any further 
information query. 
You can also send us a contact form via our Website under “Retailers & Contact”. 

10. The desired item is not available 

Not all our collection will be available on-line, and availability is subject to change. 

11. Can I return my purchase? 

You are not able to return your purchase once done. The only conditions for us to accept the 
product to be returned is if the piece arrives damaged, in bad condition or is not working 

12. Will my refund still include taxes and/or duties?

Your refund will continue to include taxes and/or duties if the initial invoice included taxes. If 
you have handle the taxes at reception, then the tax refund will have to be handle from your 

13. Is there any guarantee when purchasing on-line? 

A guarantee card will be joined with your purchase. 

14. How long is the product under warranty? 

The product is under warranty for a period of two years. The warranty does not cover any 
damage due to mishandling. 

15. What can I do if the product arrives damaged or incomplete? 

If the product is damaged or incomplete once delivered, you must address a request to 
ecommerce@swiza.ch and provide us pictures of the issue. We will find the best solution to 
solve it. 

16. What do I do if I think an item that I purchased from your site is faulty?

Simply email ecommerce@swiza.ch and we’ll look into this for you. When you get in touch with 
us, please provide your order number and photographs of your item. Please be aware that 
items which have been damaged as a result of normal wear and tear, by accident, or your own 
misuse, will not be considered faulty. This does not affect your statutory rights. 

17. Can I get an appointment with a retailer? 

Yes, we offer a unique opportunity for you to book an appointment with the authorized retailer 
of your choice, by filling a form online.